WOW the TP-Verizon Agents

We Assure
-Working at TP, you are assured of unjust compensation during payday, miscalculated pay slips, staff time, unpaid vacation leaves and sick leaves. Whenever payday comes agents endure themselves in a fight for their just salary from the accounting office.

We Care
-TP admin shows their care for the agents by depriving them of their breaks and lunches just to accommodate all those calls. While they are out in the pantry eating.. enjoying themselves. The basic and most important thing that they teach.. emphaty.

We Own
-TP owns state of the art facilities, that’s why you have to go to work more than an hour before your shift because you have to be an instant IT personnel to literally build your station.. it like BYOP (build your own place), Step 1. look for a working computer; Step 2. Check if the software installed are working, eg. REMEDY, SSP etc; Step 3. Check the hard phone and cables, these step is done with; Step 4. Get a working headset, which first you have to retrieve from being tangled inside the filing cabinet with all other headsets near the admin’s office. After those gruesome steps that the only time you can seat and pull out your tools.

We are Nice
-TP admin is nice enough to make you work double hard just for the three thousand attendance bonus. You will be qualified for the AB if; (a) You don’t have any absences (which is a reasonable enough); (b) Your staff time is not lower than 160 for 2 consecutive cut-offs, regardless if you have ATO or VTO ; (c) For 2 cut-offs, your minutes late must not be more than 30 minutes (be informed that minutes late accumulates) … they could just say we don’t want you to get the AB. Just to cut the crap.

We Educate
-They do not educate us on how the stats are computed, they will just ask you.. Why is your stat like this? They are the one who does the “mind boggling” manipulations… err… computations; they should be the one who knows the answer.