CANCELLED LUNCH AND BREAKS!

hi.. i'm one of the agents in teleperformance phils. which is located in philippine stock exchange, ortigas center, pasig city.. our account is VERIZON, a dsl account in the US... we are technical support representatives.. i just want all of you to be aware of what's going on in our account.. as we all know, we are entitled to 30mins break (divided into 15 mins break) and 1 hour lunch... we at the verizon account are very much aware of the high call volume which most agents hate (well not some, ALL)... we have what we call "service level" which we have to maintain (fuck service level!) our management of course, wants us to comply on the required service level in our account.. so, if there are high call volume, we should answer all the calls that are on queue... which means, they have to cancel breaks and lunch! almost all of the agents tend to use their lunch and breaks before the end of shift (we usually do terminal lunch and breaks, meaning, we consume the 30mins break and 1 hr lunch before we end our shift).. do you call that fair to the agents??? ok, let's say that the management or our clients just care about the numbers.. but then, they also have to take care of the agents! if we all get sick, who would handle the calls on queue? our supervisors don't even take supervisor escalations, what more if you have to troubleshoot! we really hate how they treat us... most of the agents have ulcers and UTI ALREADY! but do they care?? NO! damn the management! they are so insensitive about how the agents feel! they don't care about a thing! and oh wait, i forgot something, they cancel breaks and lunch right?? well, our supervisors, nor the management doesnt even show empathy to the agents! they take their breaks and lunch on time while the agents suffer the FREAKING CALLS THAT VERIZON IS GIVING US! Why don't they accept the fact that the stations provided are not enought for all the agents they have! yeah, they have a lot of agents, but hello??? look at the work stations, demmit! our site or floor can accomodate like around 400 agents, but guess what, he have more that 400 agents! so the morning shift usually wait for the evening shift so that they could have stations! how's that?? cool diba??