TO EVERYONE

Sa site na to, lahat pantay pantay, walang mataas walang mababa, walang EOP walang IR, walang pader ng redtape at pulitika. Wala kami paki kung agent ka or sup or ACM o kahit CM..
dito pede tayo magpahayag ng saloobin natin nang walang inhibitions o pangangamba. kung di niyo kaya tanggapin ang nasusulat o nababasa niyo dito edi wag kayo pumunta sa site na to! kung tinatamaan kayo dito, mamili lamang tayo sa tatlo, bumato rin tayo, umismid na lang o magbago. tulad ng sinabi mo "walang perpekto"... dito masasalamin lahat ng ibat ibang mukha ang sistema maganda o pangit. Mukha ng sistema.. sa paningin ng nasa itaas at sa paningin ng nasa ibaba. Diba tinatanong nyo kung ano feedback ng mga tao sa pamamalakad? ngayon andito na lahat.. in your face! THIS IS REALITY, CAN YOU HANDLE IT?


---chinesehacker

C.E.A. (sey-uhh!)-- Company Experience Assessment

Pros:

1. TP was able to tell what the agents want to hear. (too bad, those are just words)
2. Your career will easily grow upward. (if you are sipsip, you will be a sup even if you are a dumb ass /moron / fickle minded when it comes to t/s.)

Cons:

1. TP doesn’t care about their agents, they treat you robot slaves. To be honest, even machines needs time to rest for it not to overheat.. but here, it’s worse that that.
2. This is a dead end for those honest, clean career growth aspirers. Here in TP they will announce a vacant position, but before you take the job bid.. or even announce it, they have already pre-selected the agents who will be chosen.. (Guess who! Clue: sipsip to you know who!) that’s what you call equal opportunity.

CC1 score: 1 (if there is 0 I will choose 0)

Summary:

TP is a dead end company, like a black hole that will suck your life force out of you.

WOW the TP-Verizon Agents

We Assure
-Working at TP, you are assured of unjust compensation during payday, miscalculated pay slips, staff time, unpaid vacation leaves and sick leaves. Whenever payday comes agents endure themselves in a fight for their just salary from the accounting office.

We Care
-TP admin shows their care for the agents by depriving them of their breaks and lunches just to accommodate all those calls. While they are out in the pantry eating.. enjoying themselves. The basic and most important thing that they teach.. emphaty.

We Own
-TP owns state of the art facilities, that’s why you have to go to work more than an hour before your shift because you have to be an instant IT personnel to literally build your station.. it like BYOP (build your own place), Step 1. look for a working computer; Step 2. Check if the software installed are working, eg. REMEDY, SSP etc; Step 3. Check the hard phone and cables, these step is done with; Step 4. Get a working headset, which first you have to retrieve from being tangled inside the filing cabinet with all other headsets near the admin’s office. After those gruesome steps that the only time you can seat and pull out your tools.

We are Nice
-TP admin is nice enough to make you work double hard just for the three thousand attendance bonus. You will be qualified for the AB if; (a) You don’t have any absences (which is a reasonable enough); (b) Your staff time is not lower than 160 for 2 consecutive cut-offs, regardless if you have ATO or VTO ; (c) For 2 cut-offs, your minutes late must not be more than 30 minutes (be informed that minutes late accumulates) … they could just say we don’t want you to get the AB. Just to cut the crap.

We Educate
-They do not educate us on how the stats are computed, they will just ask you.. Why is your stat like this? They are the one who does the “mind boggling” manipulations… err… computations; they should be the one who knows the answer.

FORUM

Guys, We have created a forum re TP and the account so feel free to check, read or even post something in this site: http://tphater.activeboard.com happy posting and happy cursing! haha!

LINKS

guys, simula palang ng mga call center, madami na talaga ang may nasasabi sa TP... mapulitika daw talaga.. please check this link for more info.. magbasa kayo ng threads.. as in ang haba haba ng forum for TP.... sooooobbrrraaa!! and of course, included ang VERIZON account sa forum.. with names na nababanggit! hahaha!!

http://www.pinoyexchange.com/forums/showthread.php?t=187521&page=22


If you want to check the backround of who is TP's client.. specifically verizon
just visit:

http://www.verizonpathetic.com/


YOU HAVE THE RIGHT TO KNOW THE TRUTH!

HIRING

alam nyo ba kung ilang wave or batch na ang account namin?? nasa 60+ na.. yep.. ganyan talaga kabilis mawala mga agents nila.. at eto pa.. nakakaawa mga nagttraining kase usually diba dapat 1 month ang training period? well, samin nde.. 2 weeks lang sinasalang na kagad sa calls ang mga nsa training..so sinong sisisihin nila kung bakit mababa CCI (fyi, customer care index, jan kami nagbbase kung gano ka-satisfied ang customers sa service na ginagawa namin, which, i dont freaking care! mabulok kayo).. 2 weeks.. imagine... pano papasok sa utak ng mga agents yung mga ginagawa namin.. kung yun ngang 1month training nangangapa pa kami pagdating sa floor, ano pa yung 2 weeks... di naman nila masasabi na nasa agents na yun... buti kung they really encounter tech support talaga.. eh nde.. most of them mga newly grads.. kawawa naman.. ang AHT (fyi average handling time) pa namin is 19 mins.. new installation pa yun.. goodluck granny..

WE ARE NOT GULLIBLE!

akala ng management namin papa-uto kami sa mga ginagawa nila na treats-treats nila.. nde noh! hindi kami mga bata na bibigyan nyo ng kendi ok na ulit.. iniisip nyo lang kapakanan nyo... nde kapakanan namin.. cge nga, kung di nyo pa malalaman na magreresign most of the agents di kayo magpapakain ng mga agents nyo.. like nung last week, naghanda ng bila-bilao ng puto ,10 lechon and 10 bilao ng pancit malabon.. alam nyo kung bakit?? kase pasikat sa clients.. kunwari inaalagaan nila agents nila! pero guess what, high call volume po nun, at bawal mag missing (pag more than 5 mins kang missing, at once kada shift lang to, may IR ka!)... so kamusta ang mga agents? makakakain ba kami nun?? eh bawal pa nga kumaen sa floor eh! so tapang tapangan na kami na kumuha ng pagkain at dinala sa stations namin, cancelled breaks and lunch pa yun biruin nyo! ayan ang hirap na dinadanas namin dun.. we've been thru hell na nga.. so gutom na gutom na nga ang mga agents, makakain nga, may IR naman.. ang saya talaga sa VERIZON.. masayang masaya..

IT STINKS!

well, madami pang kalokohan na nangyari sa account namin.. as in madami.. like for example.. uso and dollar o.t dati.. the account give us 25$ if we are going to render ot for 2 hrs and 50$ for 4 hrs... so nagaacumulate yun pag talagang nag-oot ka.. may issue dun.. madaming agents ang hindi nakakuha ng dollar ot.. bakit? nde namin alam.. pag naman dinidispute namin, ayun, nakakalimutan nalang.. meron pa.. yung account namin, syempre dsl yun, they cant give us freebies (di naman sila pwdeng mamigay ng free modems..) well sabihin na natin mga shirts, jackets freebies yun, pero wala kami nun unlike sa ibang accounts.. saya diba? ang last na nareceive ko shirt.. yun na yun.. tapos sunod, yung pen (parang apache yung style.. ewwww.. kadiri.. chipipay ever..) and note pad.. hehehe.. saya diba? may jackets nga, binili naman ng agents.. sobrang mahal na, panget pa.. corny talaga.. tapos eto nga, yung account nga namin they have given us like, 100$ per agent.. as xmas bonus (eto pa, wala kami nung mga free ham or xmas basket or groceries tuwing xmas.,.. as in wala talaga!) ayun.. di na namin alam kung san napunta yung pera na dapat eh para samin! (may chismis na nagpa-lipo daw yung isa sa taga-management.. kung sino yun? ewan ko.. tumingin nalang kayo sa bewang.. hahaha! or baka nagparty sila, sabi ibabalik nalang, wala naman... kagaguhan... pero may tsismis pa na yung dollar ot na nangyari, yun yung 100$ dapat na walng kahirap hirap namin makukuha.. nagtiis kami na mag-0t para dun!)

alam nyo rin ba na nawawalan na ng mga hard drives, memory at mga headsets sa floor namin? haha! ang tigas tlaga! kaya ayun, pabawas ng pabawas work stations namin.. kase nga kinukuhanan ng kung ano ano yung pc.. hehe.. good job talaga mga agents! kung nde nyo makuha sa santong paspasan, sa santong kuhanan nalang! haha!

ay naku.. ang hirap hirap kaya na magayos ng tools samin.. alam nyo kung bakit? kase naman.. yung IT namin kung ano ano nilalagay na anti virus etc etc sa pc.. ayun, saksakan ng bagal mga pc namin! sama pa ng loob namin di pwedeng magcheck man lang ng mail.. kaht windows messenger wala nga eh! as in pure work lang.. parang nde mga tao mga andun.. may social life din kami noh! IT talaga.. I-Tanga!

ang dami dami ko pa talagang gustong sabihin swear.. ang dami daming nangyayari sa floor.. akala naman ng management di namin malalaman yung mga pinaguusapan nila pag close door meetings.. haha! mga ulol kayo.. papunta palang kayo dun pabalik na kami!

DEATH THREAT

one of the acms have a death threat! haha! buti nga sayo.. feeling ka kase masyado... hahahahahha! i know this is bad pero, and dami na talagang agents ang nagagalit sayo.. well, forget nagagalit, almost all agents HATE YOU!! hahaha!

RESIGNATION

i'm here again.. i'm so full of shit about our management.. deym.. well, here's the thing.. we all know that we are entitled to our 13th month pay.. we have to complete the whole 12 months stay in our company so that we could have the complete pay... here's the thing.. in the account that we are in right now, almost all of the tenured agents are going to RESIGN.. yep, resign.. like we have to run away from the freaking, stressful floor of verizon... we hae the fact that they really dont care about us.. they dont freaking know what they're doing to the agents! we asked hr about when they are going to give us our 13th month pay, guess what they told us: "makukuha nyo 13th month pay nyo pero nde sa december 5." we asked again when: "di pa sure but hindi sya makukuha by the first week of december." cool right?? we agents are going to wait forever for the moolah.. well, here's what we have just heard, our managemetn have decided (yes, THEY have decided... ass*%(&$&*!.. they feel like they're GODS! ) that all the agents who are going to resign should pass their resignations like, NOW...yep, u read it right.. NOW.. like, does the agents always have their resignation papers with them?? they said that we have to resign now or be DOOMED forever! nyahahaha! MANAGEMENT IS SO FUNNY!!! they said that the agents can't resign on december neither on january... so what's this??? FORCED RESIGNATION??? damn them! we are the ones who are suffering like hell under their management and then they are going to decide something like this! this is really not fair!! SO UNFAIR!!! like nagtitipid ba sila or what?? kung ayaw nilang magbayad sa agents, better yet magsarado na sila! sinasabi nyo pa na para rin samin to?? deym! para to sa pwesto nyo! mga gagu!

CANCELLED LUNCH AND BREAKS!

hi.. i'm one of the agents in teleperformance phils. which is located in philippine stock exchange, ortigas center, pasig city.. our account is VERIZON, a dsl account in the US... we are technical support representatives.. i just want all of you to be aware of what's going on in our account.. as we all know, we are entitled to 30mins break (divided into 15 mins break) and 1 hour lunch... we at the verizon account are very much aware of the high call volume which most agents hate (well not some, ALL)... we have what we call "service level" which we have to maintain (fuck service level!) our management of course, wants us to comply on the required service level in our account.. so, if there are high call volume, we should answer all the calls that are on queue... which means, they have to cancel breaks and lunch! almost all of the agents tend to use their lunch and breaks before the end of shift (we usually do terminal lunch and breaks, meaning, we consume the 30mins break and 1 hr lunch before we end our shift).. do you call that fair to the agents??? ok, let's say that the management or our clients just care about the numbers.. but then, they also have to take care of the agents! if we all get sick, who would handle the calls on queue? our supervisors don't even take supervisor escalations, what more if you have to troubleshoot! we really hate how they treat us... most of the agents have ulcers and UTI ALREADY! but do they care?? NO! damn the management! they are so insensitive about how the agents feel! they don't care about a thing! and oh wait, i forgot something, they cancel breaks and lunch right?? well, our supervisors, nor the management doesnt even show empathy to the agents! they take their breaks and lunch on time while the agents suffer the FREAKING CALLS THAT VERIZON IS GIVING US! Why don't they accept the fact that the stations provided are not enought for all the agents they have! yeah, they have a lot of agents, but hello??? look at the work stations, demmit! our site or floor can accomodate like around 400 agents, but guess what, he have more that 400 agents! so the morning shift usually wait for the evening shift so that they could have stations! how's that?? cool diba??